Apology and Notice: Regarding Delivery of Messages Leading to Phishing Sites

We have confirmed that a message directing guests to a phishing site* has been sent to some of the guests who made reservations through Booking.com (headquartered in Amsterdam, Netherlands) at Nikko Style Nagoya. Please note that Booking.com will never ask for private information, such as credit card information, or request payment via email or chat.

Booking.com is currently investigating the details regarding this matter, and we have requested them to report on the situation and the results as soon as possible. So far, we have been informed that there has been no breach of critical back-end systems or infrastructure at Booking.com. We sincerely apologize for any inconvenience and concern this may cause our guests.

* A fraudulent website that disguises itself as an existing site to deceitfully obtain personal or financial information.

1.Background of the incidence
Late evening on June 23rd, 2023, our staff confirmed that the messages with URL links leading to phishing sites had been distributed to some of our guests who made reservations through Booking.com via the chat function of the system managed by Booking.com and our hotel.
In response to this, Booking.com sent a message on June 26th, 17:08 (CET) to the guests to whom the message had been sent, instructing them not to access the URL link.

On the same day, Booking.com stopped accepting new accommodation reservations, and Nikko Style Nagoya and Booking.com are currently investigating the cause of the unauthorized access.

2. Requests to Guests
If you receive a suspicious message, please do not access the URL link attached to the message.
For inquiries regarding this matter, please contact the following;

[Customer Service]
Booking.com, Inc.
Phone number (in Japan): 03-6743-6650
International Number (English): +44 20 3320 2609

Nikko Style Nagoya
E-mail address: info5@nagoya.nikkostyle.jp

3. Future actions and measures to prevent recurrence
We are currently working with Booking.com to investigate the cause of the problem and take all possible measures to prevent a recurrence by implementing the necessary countermeasures.

We sincerely apologize again for any inconvenience and concern this may cause you.

General Manager, Nikko Style Nagoya