Given the importance of data security and the protection of personal data in the advanced information and communications society, NGOS shall endeavor to appropriately manage and protect data in its possession in accordance with the policy stated hereunder.
NGOSshall comply with policies, guidelines, and any other rule prescribed in Japanese laws and regulations and by administrative organs.
A management system shall be established within NGOS and the division of responsibilities shall be clarified.
NGOSshall formulate and comply with internal policies, rules, guidelines, and any other internal documentation which prescribes rules.
NGOS shall implement safety measures, and take preventative measures against unauthorized access to data, and the loss, damage, falsification, leaks or any other data breach.
NGOS shall promote training and educational activities for employees with an aim to enhance their knowledge and awareness of data management so that data is managed appropriately.
If work relating to data management is subcontracted to other companies, then NGOS shall select a party with adequate experience and capabilities, shall prescribe matters concerning the duty of confidentiality in relevant agreements and shall ensure that data is managed appropriately.
NGOS shall regularly check whether data is appropriately managed and shall continuously exercise initiatives to improve operations.
If accidents occur, NGOS shall minimize damage and swiftly publish necessary data, and take appropriate measures, including measures to prevent recurrence thereof.
NGOS shall establish an inquiry desk in order to respond swiftly in good faith, to inquiries, complaints and requests from customers.
NGOS shall widely publish policies concerning data security and the protection of personal data, including this Policy by posting it on its website, etc.
Revised on October 1, 2020
Nikko Style Nagoya. (hereinafter referred to as “NGOS”) shall process reservation records as stated hereunder.
NGOS shall, with a recognition of the importance of customers’ personal data submitted by customers, strictly manage such data using computers, etc., paying close attention to the processing thereof.
NGOSshall jointly use the reservation records of customers in order to provide services closely related to travel, including hotel or air travel., publicize products and campaigns, and conduct work associated thereto.
NGOS shall provide the above data provided for in the above item 2 to travel agents if an inquiry is made based on a reservation number provided to the travel agent by a customer.
Except for the abovementioned, NGOS shall not provide or disclose reservation records and data to third parties unless customers have given their consent or unless required to comply with a legal obligation.
NGOS shall issue a reservation confirmation concerning reservations accepted by our hotel following the finalization of a reservation by mail, fax or email, etc. to the address, telephone number, fax number or email address specified by customers. Furthermore, please note that when making reservations via our website, an email message confirming the reservation will be sent to the email address provided by the customer.
NGOS shall accept inquiries, related to reservation records from customers as follows and shall respond in a swift and appropriate manner within reasonable bounds.
Nikko Style Nagoya
81-52-211-8050 (9:00 – 17:00JST, excluding year-end and New Year holiday period)
Inquiries related to reservation records from customers who have not made reservations with Nikko Style Nagoya or the Okura Nikko Hotels Reservation Center should be made directly to the hotel, facility or travel agent. that processed the reservation.
Revised on October 1, 2020
In addition to personal data in reservation records, Nikko Style Nagoya. (hereinafter referred to as “NGOS”) shall process such personal data as received directly from customers or obtained from travel agents and companies which have contractual relations with NGOS in the following manners.
NGOS shall, with a recognition of the importance of customers’ personal data submitted by customers, strictly manage such data using computers, paying close attention to the processing thereof.
Personal data provided shall be used within the scope necessary to achieve the following purposes.
Personal data shall not be provided or disclosed to third parties except when falling under any of the following cases.
Customers’ Inquiries related to their own registered personal data shall be dealt with in a reasonably prompt manner upon personal inquiry by a customer.
Nikko Style Nagoya (Toll free within Japan)
81-52-211-8050 (9:00 – 17:00JST, excluding year-end and New Year holiday period)
Revised on October 1, 2020
Please refer below site regarding processing of One Harmony Membership personal Data.
Privacy Policy of Okura Nikko Hotel Management Co,.Ltd.
SSL (Secure Sockets Layer) refers to the protocol for encrypting and transmitting data over the internet. SSL is a security function that aims to protect important data such as personal data transferred over the Internet from theft, falsification and spoofing by third parties. On the website operated by Okura Nikko Hotel Management Co., Ltd. (hereinafter referred to as “ONHM”) the accommodation reservation page for inserting personal data is an SSL secure page. (Certain pages allow users to select non-SSL communication.)
The encryption of protocols currently used on the internet is not regulated and thus third parties are able to insert line monitors, PCs, etc. into lines to view data that crisscrosses the internet. The Internet is a network made up of interconnecting websites and a number of relay sites exist between access points and users, making it difficult to grasp whether a site is safe. For this reason, ONHM website prevents eavesdropping, etc. by third parties by utilizing secure communication using SSL when transmitting important data, especially personal data, etc. over the Internet.
SSL first conducts electronic authentication between NGOS and customers prior to customers’ sending personal data (digital certificates and digital signatures), and transmits data after conducting cross certification. In doing so, exchanges between NGOS and customers are disturbed by random digits, and false transmissions to third parties posing as customers who attempt to steal data are prevented. Furthermore, data transmitted using SSL is encrypted using a method which combines two types of encryption methods; public key encryption (RSA) and symmetric key encryption (private key cryptography). An electronic “key” is required to decipher this data. Even if data is intercepted by third parties, it is impossible to decrypt encrypted data without the correct key. Although the number of available keys is finite, it is extremely difficult for third parties to decrypt data as it requires an unrealistically long time, even if work is conducted computationally using a computer, etc., to find the right key by testing all keys in turn.
A special configuration is not necessary in order to use SSL. SSL functions automatically when using SSL enabled browsers such as Internet Explorer, Firefox, etc. in their default configuration. It may not be possible to access SSL secure pages or enter data when using browsers that do not support SSL.
* It may not be possible to transmit data using SSL due to FireWall configurations if the customer is connected to the internet via a FireWall on an internal LAN such as a LAN within a company.
The website operated by NGOS uses SSL (Secure Sockets Layer) encryption technology on the pages in which personal data is inserted as a safety measure when gathering customers’ personal data. As a result, it encrypts data traveling across the internet and prevents data leaks.
This document is posted only for the purpose of providing data to customers. It does not intend to recommend, request, or demand the use or otherwise of any specific software products.
Revised on October 1, 2020
Revised on October 1, 2020
Significant modifications to this Policy shall be announced on this website. Please check the website on a constant basis for up-to-date data on other minor modifications. Please note that NGOS shall assume no responsibility whatsoever for trouble resulting from failure to make such checks.
Please refer to the following for processing of Personal data of customers in the European Economic Area (hereinafter referred to as “EEA”) based on the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (hereinafter referred to as “GDPR”).
This clause shall apply to the processing of personal data of person residing and/or located in the European Economic Area based on the REGULATION OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL N°2016/679 on the protection of natural persons with regarding to the processing of personal data and on the free movement of such data.
The personal data that Nikko Style Nagoya(hereinafter referred to as “NGOS”, “we”, “our” or “us”) collects and processes are the one already listed.
Your personal data shall be collected as follows:
We will process and use personal data and other data to manage our contractual relationship with you.
We will process and use personal data because we have a legitimate interest to do so, including but not limited to the following purposes:
We will process and use personal data and other data to comply with a legal obligation, including but not limited to the following examples:
Alternatively, we may collect and use your personal data where you have given your specific consent to us doing so.
If the basis of our processing your data is consent, you can withdraw your consent to such processing at any time, including by amending your profile online or emailing privacy@nagoya.nikkostyle.jp .
However, if you withdraw this consent, in some circumstances, we then cease to process your personal data without jeopardizing any previous operations to which you have consented.
Your personal data shall be transferred to and stored by ONHM and our service providers in countries outside the country in which you are located and outside the European Economic Area. We operate businesses in multiple jurisdictions, some of which are not located in the European Economic Area (EEA), such as Japan, China and USA. While countries outside the EEA do not always have strong data protection laws, we require all service providers to process your data in a secure manner and in accordance with Japanese and EU legislation on data protection. We organize personal data transfer from the European Union, the European Economic Area and / or their Member States, Switzerland and the United Kingdom to countries which do not provide a satisfactory level of protection of personal data through Standard Contractual Clauses.
We will keep your data for as long as we need it for the purpose it is being processed for. For example, where you book a stay with us we will keep the data related to your booking, so we can fulfil the specific travel arrangements you have made and after that, we will keep the data for a period which enables us to process or respond to any complaints, queries or concerns relating to the booking. The data shall also be retained so that we can continue to improve your experience with us and to ensure that you receive any loyalty rewards which are due to you.
We will actively review the data we hold and delete it securely, or anonymize it, when there is no longer a legal, business or customer need for it to be retained.
Under certain circumstances, by law you have the right to:
Such right can be specifically exercised as regards the following data:
This right is limited to processing based on consent or a contract as well as the personal data that you have personally generated.
How to exercise your rights: All the rights listed above can be exercised at the following email address privacy@nagoya.nikkostyle.jp including a copy of an identity document sent to the attention of Data Protection Officer..
If processing is carried out on behalf of us by other people or companies, we shall select only processors providing sufficient guarantees to implement appropriate technical and organizational measures in such a manner that processing will meet the requirements of the GDPR. The processor shall not engage another processor without prior written authorization of us. The processing shall be governed by a contract that is binding on the processor with regard to us.
Nikko Style Nagoya as named as representative in the EU the company Hotel Okura Amsterdam B.V..
Revised on October 1, 2020
5-20-13 Meieki, Nakamura-ku, Nagoya City
Aichi Prefecture 450-0002
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The Hotel’s newest guestroom “Bunk Room” is finally available now!
To know more about the room, please visit the introduction page.
We will hold a special dinner event to enjoy traditional Japanese culture in a unique way on November 3rd; a seasonal dinner with special dessert plate and a show of a traditional Japanese dance performance by two geiko. Please check the event details and book your seat now!
