Beware of Suspicious Emails and WhatsApp Messages Impersonating Our Hotel

There have recently been reports of fraudulent messages targeting hotel guests.
These messages may be sent via email, WhatsApp, or other messaging apps and may impersonate hotels while asking guests to “confirm reservation details,” “re-enter credit card information,” or “complete a payment.”

Please be advised our hotel will never ask guests to confirm reservations or complete payment procedures through messaging apps.

If you receive a suspicious message, please take the following precautions:

・Do not open or click any URLs or links contained in the message.
・Do not enter or provide your credit card details or personal information.
・Do not reply to the message.

If you have any questions or concerns, please contact our hotel.

We sincerely apologize for any inconvenience and concern this matter may cause our guests.

September 26, 2026