Suspicious Emails Regarding Booking.com Reservations

We have identified an incident in which some guests who made reservations at Nikko Style Nagoya through the accommodation booking website Booking.com have received suspicious emails regarding their reservation or payment.

We have reported this matter to Booking.com and requested that they investigate the situation. We have also confirmed that there is no indication that our hotel’s reservation account has been compromised or misused.

Booking.com is continuing to investigate the cause of this incident. In the meantime, we have already taken the necessary measures, including changing the login password for our reservation management system.

If you have made a reservation through Booking.com and receive a suspicious message, please exercise extreme caution and do not click on or access any URL links contained in the message.

We sincerely apologize for any inconvenience and concern this matter may cause our guests.

August 25, 2026

【Contact for Inquiries regarding this matter】
Booking.com Customer Service
TOKYO Desk +81-(0)3-6743-6650 (available 24 hours a day)

Booking.com Help Center